Terms & Conditions
These terms and conditions (the "Terms and Conditions") govern the use of https://katerinaeleftheriou.com/ (the "Site"). This Site is owned and operated by Katerina Eleftheriou. This Site is an e-commerce website.
By using this Site, you indicate that you have read and understood these Terms and Conditions and agree to abide by them at all times.
Specific to Zoom Sessions/Webinars/Workshops
1. You, the client, are aware I am not a licensed therapist, counsellor, or any other kind of medical professional.
2. You are 18+ years old
3. These sessions/webinars/workshops are for educational and entertainment purposes only and you release me of all legal liability with this understanding. The results of any advice implemented after these calls or classes/webinars are your responsibility.
4. The details of these sessions and any other personal information you provide will be kept confidential unless, a) otherwise agreed upon, b) I am required to disclose them by law enforcement, or c) I believe you might be a threat to yourself or others. Brief notes will be taken during the sessions just to help me keep track of our discussion and will be stored locally on my computer. The individual video sessions will not be recorded. However, by agreeing to this, you understand that I can/will use the general topics as informative content for my social media platforms.
5. Webinars/workshops will be recorded and sent to all participants, as stated within the booking information for each webinar/workshop. By accepting these terms and conditions, you agree to receive email communication from me regarding these sessions and webinars/workshops.
6. If you have a more severe mental health concern you should instead seek professional medical help and I, Katerina, have the right to refuse a session at any time should I deem that I am not fit to help you with your specific needs or that we are not a good fit for these sessions.
7. Cancellations or rescheduling of a session or webinar/workshop will need to be made 48 hours in advance for a refund, otherwise the full price of the session will be charged. If you have purchased a monthly package, you will be able to reschedule the session. I reserve the right to decide if/when a refund is applicable. If you have encountered an emergency situation that prevents you from making it to one of these sessions, then we can discuss it in more detail and I can consider a potential refund should I deem the cause of cancellation valid.
8. I, Katerina, also reserve the right to cancel a session or a webinar/workshop with you 48 hours prior. If there is a last-minute emergency and I cannot make it the day of without 48-hour notice then I will provide a full refund or allow you to reschedule should you want to.
9. You are responsible for the outcomes of implementing any advice or insights discussed in these sessions and webinars/workshops.
10. These sessions and webinars/workshops are not a replacement for therapy.
11. Every session and webinar/workshop will be paid for in advance and will be 60 or 30 minutes long, either individually or as a package deal depending on your selection or offering. These sessions and webinars/workshops are the extent to which we will converse. Should you need additional conversations, you can book another session or we can discuss additional options separately. If you have purchased a Session Summary Booklet add-on, please allow at least a week for its preparation. If you haven't received it through email within a week, please check your junk folder and then feel free to reach out to me directly.
12. For longer program bookings, these will be held for the stated time frame and will require an upfront payment. Sessions scheduled in accordance with the program will have to be done within the time frame otherwise there is no guarantee that they will be held or that you will receive a refund for any sessions you did not schedule before the expiration date. Rescheduling sessions will be permitted as long as they fall within the three-month time frame or close within it. Cancellations for a full refund of programs must be made 48 hours prior to the beginning of the first session of the program. Once a month (2 sessions + 2 summary books) have been completed, and any additional services have been sent to you, we will have to come to an understanding and agreement about whether a refund will be issued should the services not meet your expectations.
Specific to Email Guidance
1. You are aware I am not a licensed therapist, counsellor, or any other kind of medical professional.
2. You are 18+ years old
3. These emails are for educational and entertainment purposes only and you release me of all legal liability with this understanding.
4. The details of these emails and any other personal information you provide will be kept confidential unless otherwise agreed upon. However, by agreeing to this, you understand that I can/will use the general topics as informative content for my social media platforms.
5. If you have a more severe mental health concern you should instead seek professional medical help and I, Katerina, have the right to refuse email guidance at any time should I deem that I am not fit to help you with your specific needs or that we are not a good fit for these emails.
6. Cancellations and refunds of an email session can be made within 48 hours of purchasing. However, after 48 hours of purchasing and once an email has been written and sent to you there will be no refunds.
7. I, Katerina, also reserve the right to cancel an email request with you 48 hours after purchase. If there is an emergency on my end and I cannot write/send an email to you within a week of purchasing then I will let you know as soon as possible.
8. You are responsible for the outcomes of implementing any advice or insights discussed in these emails.
9. These emails are not a replacement for therapy.
10. Every email will be paid for in advance. These emails are the extent to which we will converse. Should you need additional guidance, you can book another email session.
Intellectual Property
All content published and made available on our Site is the property of Katerina Eleftheriou and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Age Restrictions
The minimum age to use our Site is 18 years old. By using this Site, users agree that they are over 18 years old. We do not assume any legal responsibility for false statements about age.
Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:
Harass or mistreat other users of our Site;
Violate the rights of other users of our Site;
Violate the intellectual property rights of the Site owners or any third party to the Site;
Hack into the account of another user of the Site;
Act in any way that could be considered fraudulent; or
Post any material that may be deemed inappropriate or offensive.
If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.
User Contributions
Users may post the following information on our Site:
Public comments.
By posting publicly on our Site, you agree not to act illegally or violate these Terms and Conditions.
Sale of Goods And Services
These Terms and Conditions govern the sale of goods and services available on our Site.
The following goods are available on our Site:
Ebooks
Digital Classes
The following services are available on our Site:
1:1 Sessions
Email Guidance
Webinars
Workshops
The services will be paid for in full when the services are ordered.
These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.
We reserve the right to modify, reject, or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
User Goods and Services
Our Site allows users to sell goods and services. We do not assume any responsibility for the goods and services users sell on our Site. We cannot guarantee the quality or accuracy of any goods and services sold by users on our Site. However, if we are made aware that a user is violating these Terms and Conditions, we reserve the right to suspend or prohibit the user from selling goods and services on our Site.
Payments
We accept the following payment methods on our Site:
Credit Card; and
PayPal.
When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Consumer Protection Law
Where the Consumer Protection Act, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Links to Other Websites
Our Site contains links to third-party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third-party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third-party websites before using these sites.
Limitation of Liability
Katerina Eleftheriou and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Katerina Eleftheriou is not a licensed therapist or counsellor. The products and services she provides should not be used as a replacement for professional medical help or opinions. The products and services should be used for educational and entertainment purposes only. They are to encourage introspection and offer some insight based on Katerina Eleftheriou’s personal experiences. If you believe you need extensive support for your mental health, please get in touch with a licensed professional.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Katerina Eleftheriou and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the Province of Ontario.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
hello@katerinaeleftheriou.com
You can also contact us through the feedback form available on our Site.
Effective Date: June 29th, 2022